5G and the Internet of Things (IoT) represent major growth opportunities for communication service providers (CSPs) in the near future. However, the ability to support emerging use cases in these areas requires business support systems (BSS) that can handle complex business situations and optimize outcomes with minimal manual intervention. Artificial intelligence (AI) is the obvious answer, but adding it on to existing BSS here and there is not sufficient.
The latest Ericsson Technology Review article argues in favor of architectural changes to traditional BSS that would allow it to become ‘AI native’. One of the key differences between traditional BSS and AI-native BSS is the fact that the latter enables the various applications within the BSS to share business information with each other in an efficient and secure manner – a critical capability in the emerging 5G-IoT world.