The zero-touch customer experience
Are they exhausted or exhilarated by the digital telecom customer experience?
How do consumers feel about their interactions with telecom service providers? The latest edition of our Ericsson Consumer and IndustryLab study gives you a view into the thoughts and reactions of approximately 7,000 smartphone users who have had recent interactions with telecom service providers. Get ready for some surprises.Download the full report
The quest for a superior digital experience
Future digital blog
Telecom Customer Experience, A Zero-touch Future
As highlighted in the new Ericsson Consumer and IndustryLab report "The zero-touch customer experience", telecom service providers should evolve their customer journey into a zero-touch future, where interaction will be based on voice and gestures and supported by artificial intelligence.Read the blog post