Ericsson Field Service team member is honoured with an MBE

Above and Beyond

The Queen honours Ericsson's network heroes

A proud moment for us all

Lets celebrate the extraordinary dedication shown of our Field Service Operatives. Adam Gordon is accepting an MBE on behalf of everyone on his team, everyone at Ericsson, and everyone in an industry that has gone far beyond the call of duty to keep Britain connected in 2020.

Recognition for Ericsson’s network hero in Queen’s Birthday Honours

Head of Ericsson’s Field Services Organisation, Adam Gordon is appointed Member of the Order of the British Empire (MBE). Recognition comes as a result of incredible work of more than 400 field engineers and operatives to maintain voice and data services during the pandemic to ensure UK connectivity.

Liam Girvan, Field Operative, Ericsson UK

Neil Easter, Lead Engineer, Ericsson UK

Field Engineers Network Heroes

Field Service Operations - keeping the UK connected

Blog: On the front line: keeping the UK connected

With many of us in isolation, the spotlight is on the national telecommunications infrastructure. We’re all relying on our devices for everything from getting essentials to checking on family, to communicating and sending information between emergency and utility services. Keeping connections robust and reliable falls on us – Field Service Operations.

Howard Watson, Chief Technology and Information Officer at BT, said: “Telecoms field service engineers have been unsung heroes of the C-19 epidemic, keeping us all connected to what matters the most, every day. I’m delighted that Adam, who supports BT and other operators by performing this vital role, is being recognised for that great work, helping to keep the country online!”

Brendan O’Reilly Chief Technology Officer at O2 said: “A huge thanks to Adam and all frontline workers involved in helping to keep our network running during this pandemic. This recognition underlines the importance of mobile connectivity and how vital network engineers are in keeping the country connected. That’s why we’re investing in future capacity and upgrading our 4G and 5G services to deliver the best possible service for O2 customers now and in the future.”

Susan Buttsworth, Chief Operating Officer at Three said: “With Three carrying over 28% of all UK mobile data, the last seven months have shown the vital importance of Three’s telecoms network in keeping the UK connected. This is only possible through the hard work and dedication of engineers like Adam and our network teams who all work around the clock, to ensure we can work from home and keep in contact with friends and family. We are grateful for their continued dedication as this period of uncertainty continues.“