Case study: IHRB and Ericsson, "Digital Dangers"
Ericsson was the focus of a 2014 case study on human rights by the Institute of Human Rights and Business (IHRB) in their "Digital Dangers" series. The study explored challenges facing network vendors, and how they can reduce the risk of misuse of telecommunications systems, and in particular lawful interception systems.
The analysis of Ericsson's sales compliance process highlighted a number of best practices, including escalation of issues, and requiring end user statements as part of all sales that describe approved uses of the product or service to help track products and performance.
The authors also called for governments to clarify rules for companies providing technologies which can be used in ways that undermine respect for human rights and to bear in mind their own duty to protect against human rights abuses involving non-state actors such as companies.
The report also highlighted the importance of multi-stakeholder dialogue, an area in which we are deeply engaged.
"Ericsson's due diligence process...points to processes companies can embed into operations to give proper consideration to human rights risks," the study stated.