Live blog: Behind the scenes of Ericsson Digital Services

This week’s special: The Future Digital Blog offers a 2-day live blog from the Ericsson Studio in Stockholm, Sweden. The program offers a deep-dive into Ericsson Digital Services, and much more.

We look forward to good industry debate, thoughts and interaction as we host a team of industry thought leaders in Ericsson HQ this week. They will also have ample opportunities to experience and test drive our technology inside the Ericsson Studio.

Why don’t you join too? Continue to follow-us here for a peak-into the program. You can expect live quotes, images, some short demo videos as well as a live periscope session with two of Ericsson Digital Services thought leaders.

The live blog has ended.

Safe travels to our new friends @BigDataGal @Ronald_vanLoon @dez_blanchfield @rUv @devmodeio

Thanks for your questions and insights during our two days ‘behind the scenes’.

Devmode and influencers bye bye-1


Day 2 Live blog

15.15-16.00 Panel debate with industry tech thought leaders. Hot topics include #AI, #ML and #techethics


14:30: Dez Blanchfield talking network slicing with Jan Häglund


In the discussion Jan Häglund refers to the recent study on network slicing, where Ericsson partnered with UK operator BT to investigate what economic impact network slicing could have. You find the study in here.

13:45 5G use cases with Viktor Berggren, Principal Researcher at Ericsson

Mining, an example of an industry that posses very exciting opportunities for digitization. We explore a range of use cases where mobile technologies and 5G enable industry transformation. Here are some:

  • Remote controlled machinery
  • Smart ventilation
  • Intelligent rock-bolts
  • Positioning

You can read more on what we have done in collaboration with the mining industry here.

13.15 - We talk 5G Readiness and Business Potential with Monika Byhlen, 5G Marketing Director

We recently launched a new 5G Readiness study. Monika says that this year was much easier to find respondents. 5G preparation is happening in many more places than one year before.

78% of telecom operators in the 5G Readiness study says they are in 5G trials. This is significantly higher than one year earlier where the figure was 32%.

Media and entertainment is the prime target segment for operators that responded the 5G Readiness study, followed by the automotive industry.

Want to read the 5G Readiness study? Go here.

Monika Bylehn on 5G business potential and operator readiness


Operators can benefit from an additional 36 percent revenue from 5G-enabled industry digitalization market opportunities by 2026

Read more on our 5G site.

12.30 Continuous delivery and deployment of software in the telecom’s world

Everyone is familiar with upgrading PCs, tablets and phones with regular software updates. Magnus Castell talking about how we change the way software is released, delivered and deployed in telecom networks.

Traditionally, telecoms vendors have released software on an infrequent basis, perhaps once or twice a year. Now this is changing. We’re using Continuous Delivery and Deployment of software releases to accelerate new functionality to market quicker than ever before.

We're viewing a live demonstration of software upgrade of a packet core network.


An important element of the overall process change is the automated acceptance testing procedure.

We've seen that time for service provider software testing can be reduced by 60-80% with automated test procedures as compared to today's manual testing.

You can read more about that in here.

10:30-11.45 Virtualizing networks and applications

Jan Häglund, Head of Architecture Digital Services is drawing on the white board.

From core networks built on dedicated nodes to virtualized core networks (Now) and into full Telco cloud. Virtualization is not really about cloud. It is still focused on nodes, you still have not simplified management and operations. There are only a few telco operators that are close to realize the Telco Cloud today - Jan Häglund.


Speed is really a major driver for what we want to achieve with Telco Cloud. We are too slow as an industry today.

To read more about how telecom operators and Ericsson virtualize core networks, read core network.

We live with some very exciting transitions where distribution of cloud infrastructure and core network applications happen, while we simultaneously also see a trend of parts of access network functionality being centralized.

Demo—Why Telco Cloud become better with Software Defined Infrastructure.

David Partain, Strategic Product Management, Cloud & NFV Infrastructure.

A software-defined infrastructure is the capability to control and configure the hardware, software, and operations from a central management platform into virtual systems that can provision cloud workloads.

Read more on how Telco Cloud become better with Software Defined Infrastructure core network.


Recognizing the game-changing potential of Intel® Rack Scale Design (Intel® RSD) and its software-defined infrastructure, we developed Ericsson Hyperscale Datacenter System 8000 to bring Future Digital Infrastructure to service providers. For the first time, they can deliver cloud computing performance, cost, and manageability on a par with hyperscale leaders such as Google, Facebook, and Amazon.

Get more insights about Cloud and NFV Infrastructure cloud infrastructure.


White Board Session: Cloud Native Applications

Jonas Falkenå, Senior Expert Application Architecture Implementation. We talk container solutions emerging in telco environments. We talk automation, distribution, portability, separation of business logic and application date/state, micro-service modularity and fault tolerance.


You may want to read this paper: Design principles for cloud-optimized network applications or read much more about the topic here.

10:15 5G Demo—Looking into the mine

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10:00 5G live on Periscope:

09:00 We talk network evolution

Tour in Ericsson Studio with radio expert Angelo Truglio and Jon Gamble.

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How do you optimize coverage for best user experience in a city? By very intelligent use of radio technology and efficient use and optimization of spectrum. The city model shows how we deploy intelligent antenna systems and smart algorithms to make applications and devices work for users.

city model.png
  • Connected Manhole? Yes.
  • Connected Screwdrivers? Yes.
  • Connected Factories? Oh, absolutely.

Shanqing Ullerstig talks about this and more. With new standards specifically targeting the connectivity requirements of Massive Internet of Things (IoT) applications, cellular networks can deliver reliable, secure and diverse IoT services using existing network infrastructure. Read more here.

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We talk GigaBit LTE. A significant milestone on the road to 5G.

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Read more here.


Day 1:

16:00 Advancing IoT Eco-systems

Lisa Elenius Taylor and Simon Moritz now take on ‘Advancing IoT systems—partnership through the IoT accelerator’.

Nice intro: "I hope that in three years we will not have this dialogue. Instead of IoT we should be much more specific about what problem we are trying to solve, or what good we're trying to make. IoT is becoming something everyone is used too".

We are at a state where we build the framework where everyone can collaborate. Industrialization and open standards is what Ericsson do particularly well, and we are confident that we can create substantial value in building platforms, standards and industry eco-systems for mutual industry value.

Iot version 1.png

We are now in the middle of a demo of Ericsson Connected Urban Transport. Simon speaks passionately about what we currently develop.

Every minute of the day, a huge volume of traffic- and transport-related data is generated by road equipment, vehicles, and travelers. Many organizations are dependent on this data to optimize their business processes.

For instance, a city to manage the road traffic, a production company to get its goods delivered in-time, and a bus operator to meet timetables.

IoT demo 2.png

Ericsson’s Connected Urban Transport is a novel solution that helps organizations to overcome these barriers and significantly improve their operation, without swapping out their legacy systems. The features are enabled by Ericsson's IoT Accelerator platform. Read more here.

15:15 Voice is the new black—what’s after machines and wearables?

Team is now engaging on the future of communication. Voice-as-the-App, Voice-as-the-Sensor etc.

voice is the new black 3.png


We are creating the platform for high-quality voice and video for being used by any type of application or thing - George Kakhadze, Strategic Product Management

Demonstration on-going for VoLTE over Cat-M1. A panel for elevators is connected to the back-end. What is the news? It has integrated VoLTE with the click of a button.

Talking about buttons - we're now talking about all use cases where this generic button would be incorporated. Any application that requires low-cost communications services is candidate as the VoLTE technology now has evolved and scales, not the least in remote areas at the network edge where coverage of WiFi etc are limited.

Conversation turning into Consumer IoT with wearables and multi-SIM deployment across devices. Does voice gets its life of its own. Is it possible? With voice-to-text, sentiment analysis, Alexia-type of products in the network etc..we may be there in a not too distant future.

Personal preferences kicks-in. Voice and text has to be fully interchangeable. If you are able to translate the format into what event context, then we're ready to go. The world around us should interpret our preferences.

The Enterprise communication area evolves. What is the operator role in the future of enterprise communication? Manageability and security will be central elements to build continued relevance for operators. We now discuss how you rather than breaking the session will be moving your session.

We're now in a very engaged discussion around the future of communications. The debate and insights shared revolves around topics in areas e.g. "Voice is moving up the stack - linking directly to the services and application that integrate it", "The integration of human-computer interaction and the intersection between voice, data and media is highly relevant" and "the discussion around application and data storage in the cloud paradigm has just started...

And time is out for this session! Wow..interesting to see that voice still engages that much after more than 100 years. You certainly want to read more, here are some more for you:

  • How to make the IoT better with voice services? Read here.
  • Ericsson enables voice calls for wearable. Read here.
  • Multi-SIM for voice calls. Read here.
  • Cisco and Ericsson help you work better from your mobile phone. Read here.

14:00 Accelerating legacy applications

Bupesh Govindaraju, Application Modernization Delivery Manager at Ericsson, talks about modernization of applications.


We want to change Spaghetti into a good Lasagne. We look at modernization as a journey where we assess, realize, modernize and optimize.

A very interesting debate going on in the room: The difference between Telco and Cloud Service Providers. The legacy element in telecom providers software stacks is much larger than a modern cloud service providers that started operations only 5-10 years ago.

There is a big need to modernize homegrown applications that need to continue to exist, but in a modern and more effective environment.


From customer perspective, there is an absolute business continuity with our modernization approach.

The Ericsson domain knowledge makes us an ideal partner to transform software and IT for telecom service providers. We're doing functional transcoding. We break down the code, we take the source code and translate that into its Java equivalent. We build it and deploy it. Focus has been on Java, but other languages are planned extensions to our application modernization business.


In a case with an operator in Spain we delivered 30% savings on OPEX when moving from a legacy to an open source based environment.

Read more about Application Modernization in the articles below:

  • Why you need to start application modernization today. Read here.
  • 8 questions you need to ask about your legacy applications, Read here.
  • Modernize your application now with a full KPI driven framework. Read here.
  • Digital transformation journeys: unique destinations, similar roadmaps. Read here.


Engagement break—Two thought leaders engaged

Jan Carlsson, Head of Solution Area Business Support Systems at Ericsson is talking to industry thought leader Dez Blanchfield. I would guess they talk about experiences from BSS transformation projects, or possibly the latest Gartner IRCM where Ericsson was again named a leader (read more 

Jan and Dez.png


13:15 Expert analytics for Telecoms

Carl-Johan Nilsson, Business Development Manager talking about analytics & big data.



We have identified the KPI's that makes most sense for end-user experience. The intelligence about the actual data goes into algorithms that makes the analytics platform smarter than more generic analytics platforms.

Carl-Johan describes how Intelligent use and correlation of network data has significat value in a wide range of use cases including marketing, customer care, operations, network planning, engineering and execuive management. This list is non-exclusive of what we are currently working on for our Expert Analytics product. For some additional reading, you may want to read this blog.


Insights and learnings from our Managed Services operations goes into the development of the Expert Analytics product.

12:45 Customer experience and Digital BSS in the digital era

Elias Blomqvist, Strategic Product Manager for Ericsson's Digital Business Support Systems is up next talking about vision and next generation revenue management.


Customer engagement and Digital Front-end is critical for telecom service providers. We invest heavily in the omni-channel experience to digitize service providers.

You may want read more around the Ericsson Digital BSS here.


Loyalty programs have been common-place in the telecom industry, mainly around bonuses similar to frequent-flyer programs. These models are evolving and becoming much more sophisticated.

Elias Blomqvist (to the left), in a panel discussion with invited guests.

Explaining how to improve customer experience in the digital era.png

Now demonstrating Ericsson Revenue Manager, exemplifying its next generation capabilities through a use case of integrated in-game purchase.


Now talking about service provider's transformation. Learnings from Veon is very exciting. Learn more about Veon transformation here with interview of Mr Yogesh Malik, CTO of Veon.

We are very proud to have been recognized as a leader yet again by Gartner in the IRCM Magic Quant. You can read more in this blog, as well as gain access to the latest report.

Lunch break—In the meantime, check out this live periscope with @Ulf Ewaldsson #ruvtv.

ulf and ru.png


10.15-11.30: Panel—Women in tech

Azimeh Sefidcon, Research Director Cloud Technologies, Ericsson Research
Eva Hedfors: Head of Marketing & Communications, Ericsson Digital Services
Rossella Frasso: Head of VNF Development Center Multimedia Telephony Application Server
Rebecka Cedering Ångström: Director Networked Society Lab



"Engaging in a tech company allows you to be part of designing the future. Navigating and being ahead, you got to stick to yourself and make your voice heard. There are so many smart women out there." - Eva Hedfors




“Assure yourself, be outspoken, trust in yourself, don’t stay in the corner. Be in the center of the room” - Rebecka Cedering Ångström



09:00 Welcome to Ericsson

Tour starting: Knowing your Telecommunications history? Ask Jon Gamble, he will tell you.

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Team gather around the #Connected Tree. It talks to you, but more importantly it increases the survivability of forests by up to 100%.

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Poor latency took the robot down. We fixed it in the next step of the demonstration, securing network performance with a dedicated network slice. Read more about network slicing here.


We talk future of data-centers, new industrial use cases and algorithms that takes mission critical decisions. The infrastructure is becoming ever more important. Read more here.


We talk Connected Vehicles. Eco-system building is imperative! Go here to find more information, including partnerships with Volvo and Scania.

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