Talking closed loop assurance with Verizon’s Amit Kapoor

At the recent OSS/BSS User Group event, Dez Blanchfield spoke to Amit Kapoor, Head of Virtual Network Services at Verizon, about several hot industry topics.

Street view New York

The recent 2019 OSS/BSS User Group event in New York brought together more than 250 delegates from the world’s leading telecom operators. The event, organized by Ericsson for the operator community, unpacked the key challenges that operators face today—and are expecting to face as 5G moves closer to deployment.

Dez Blanchfield, industry thought leader, spoke to Amit Kapoor, Head of Virtual Network Services at Verizon. They talked about the importance of partnerships and collaboration, disruption of the enterprise services market, closed loop assurance, and how operators can meet future functionality demands for AR/VR applications from remote surgery to Pokémon Go. Read on for my summary of the video.

Operators must collaborate to benefit from technological disruption

“If you look at the transformation that’s occurring throughout the industry with 5G and IoT, it’s going to require a business level of transformation—things like what is happening at this event with OSS/BSS—so that we can all jointly go to market and can benefit from the disruption that’s occurring.”

Amit says that in order for operators to leverage all of the technology and disruption to enable their wanted business outcomes, there needs to be a level of interoperability and collaboration between the various operators.

Closer operator partnerships that can ultimately meet new business and consumer demands, and drive requirements back into the industry and standardization bodies, will shape the future telecom industry and economy as a whole.

Disrupting the way traditional services are monetized, delivered, and serviced

Amit talks about the importance of innovating at the same time as the organizations learns. Verizon, in partnership with Ericsson, disrupted how services are monetized in the enterprise space.

Verizon now offers new-to-market services and capabilities in a usage- and consumption-based model, shifting out the traditional "box-moving" model.

“From an operation landscape,” says Amit, “the disruption had to change from managing boxes to now thinking about applications. What virtualization did in the data center world, we are now doing on the networking side."

Amit went on to say, "The expectation from the consumer is that everything just works on demand. In order for that to happen, there is an complete mind shift that has to occur within the organization: delivering things that are appliance-based, which once had long activation and go-to market cycles, the expectation is bringing agility of application deployment dynamically to that consumption.”

Closed loop assurance is key to bringing about more productivity

With all the focus on new technologies, Amit says operators cannot afford to lose focus on what enterprises really want: productivity.

“Productivity is the key outcome that our businesses are looking for”. “Sometimes an outcome might be a measure of an application, what an application does in the network, and how you are enabling that need. At the end of the day, the outcome is what they’re going to consume from us.”

Closed loop assurance is one example where Verizon and Ericsson are leveraging new technologies within machine intelligence to increase enterprise productivity: “At Verizon, one of the key things we’re trying to do as part of our partnership with Ericsson and drive back once again to the innovation, is building what’s called closed loop assurance: a self-healing network that allows an application to have a brownout or some degradation and then have the entire orchestration engine self-healed based on the assurance metrics.”

Enabling enterprise needs through 5G and network slicing

So, what’s on the horizon? Amit says 5G, network slicing, and IoT will be of particular interest to operators during the coming years.

“We see a lot of emerging trends right now; one is around how the intersection will exist between the needs of the enterprise and what’s happening with 5G networks, like the future of network slicing and IoT. So, if your business need AR/VR functionality in order to facilitate some core business function such as gaming, how do we enable that capability while retaining all the basic routing and security capabilities? This is going to be one of the key things that we believe businesses will demand from the functionality.”

Related links: Orchestrating Enterprise Virtual Networks.

Read more about accelerating your service automation journey with Ericsson Service Automation with Dynamic Orchestration.

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