5 years, thousands of successful graduates
For the past 5 years, The Graduate Program has trained university graduates in Ericsson’s processes, methods and tools, preparing them to carry on the tradition of technological innovation and ICT (information and communication technologies) excellence at Ericsson’s Global Service Center. It may take only three months to graduate from this intensive program, but you’ll learn skills that will propel your career and help us to build the Networked Society for the rest of your life.
Discover your Ericsson
Ericsson’s Global Service Center Mexico delivers support and services remotely to a wide variety of Ericsson customers and partners around the world. There are more than 2,000 Ericsson employees at the Global Service Center in Mexico, all working across different areas of expertise. In The Graduate Program, you’ll learn about all of these different areas, such as Customer Support, Global Network Operations Center and Standardized Service Delivery, so that you can discover which ones you are truly passionate about, and then pursue them with all your natural ambition as you launch your career.
Mexico has been a critically important part of Ericsson’s global strategy ever since we began operating our first telephone network in Mexico City way back in 1905. Throughout the generations, our partnership with and dependence on the innovative ICT professionals of Mexico has only grown stronger. Now, you have the chance to be the next to carry on that proud tradition, to learn about all the opportunities Ericsson has to offer, and to get your foot in the door of one of the premier technology companies on the globe. As part of The Graduate Program, you’ll be part of a close-knit, supportive, collaborative environment, designed to foster your love of technology and innovation, evolve the skills you’re already developing, and prepare you to carry on a proud tradition of innovation at one of Mexico’s best-known ICT institutions. It’s the perfect opportunity to discover your Ericsson and become a true change maker.
A solid career foundation
The overarching goal of The Graduate Program is to enhance your understanding of excellence in Service Culture, while at the same time training you on the Global Service Center’s strategy. The program is taught by the people who actually work with, and at, Global Service Center Mexico. You will work with both internal and external suppliers, team leaders, managers, directors and even departments heads, all of whom will share their knowledge and experience with you, not only through internal customized courses but also as mentors. One of the biggest reasons The Graduate Program prepares graduates to succeed so well is that only around 3% of what you will learn comes from an external source. Which means that 97% of what you learn about working at Global Service Center Mexico will come from the people who actually work there.
During that 5 years that this immensely successful program has been active, more than 3,000 graduates have had the opportunity to be a part of the program. When you graduate, you’ll be ready to show off your skills and competences in order to advance your career at Ericsson in a progressive, long-term way.
The Training Program consists of:
• 70% soft skills courses, mainly focused on Service Culture
• 30% technical courses
You will learn about specific business requirements and areas of focus, such as:
• Customer Support
• Global Network Operations Center
• Standardized Service Delivery
• Resource Based Services
Preparing for success
As an ideal candidate, you will have recently graduated with a top university with superior studies, and have at least a bachelor’s degree in engineering, ICT or a related field. In addition, we would love it if you had:
• Professional experience in ICT or a related field
• Experience in complex project, business or people management
• Commercial awareness
• Flexibility and adaptability
• Global mobility
• Intellectual curiosity
• Strong leadership qualities
Become a Graduate - apply now!
Profiles of success
Graduates Program Project Manager since 2012
“It’s been an amazing experience to be part of this Program. These talented young people have really moved, inspired and refreshed this organization and our minds, taking us to growth, to development and evolvement every year.
When I started as Project Manager at The Graduates Program in 2012, we were delivering new services to new domains (PMO) and new locations (Queretaro). I couldn’t imagine back then that we would achieve what we have in the last couple of years. Our tremendous growth is a result of the great teamwork and commitment of all of our extremely talented leaders, all sharing knowledge and stories to help grow the skills and competencies of every generation of graduates. We are just starting a renewed Service Culture journey within the Graduates Program this year, and you are the key to continue evolving our center!”
Business Builder Consultant, GFMC EM Experience Center
What were your expectations when entering GSC Mexico as a Graduate?
I always wanted to be part of this amazing company, and The Graduates Program was the open door I found to be part of Ericsson. Our company has been present in Mexico for more than 110 years and it is a dream come true for me to be part of this big family. Of course my biggest expectations here have been to learn everyday new things, new processes and apply all this knowledge to add something more to the Telco world and to the networked society. I achieved more than what I expected and to be honest I don´t think yet I will ever stop!
What are the most relevant things you take with you being a part of the first waves of graduates program at GSC MX?
Beginning in the first wave of the graduates program was an amazing experience for me. We were a real family – we spent our days together, studied together, trained together, ate together and experienced everything together. It has been one of the best experiences I have had in my life. Those 3 months in which we were the first ones were not really easy, but as we used to say in Mexico, if it is not hard you really do not enjoy it. Now I can say we did an excellent job as a team to trailblaze this program for future generations of graduates!
What advise would you give to those new graduates that are just entering the program?
My big tip for them is that they need to enjoy what they will be doing. Maybe it sounds easy and with no sense but if you do not really feel passion for what you do every day it could be really difficult to achieve all your goals. Being part of the graduates program is an experience you will never forget, enjoy it and accept the challenge. Become a Graduate!
Cynthia Patricia Limon
Network Engineer GSC MX RB IP OPT
What were your expectations when entering GSC Mexico as a Graduate?
Ericsson represents for me a great place to work, and has been part of my family story. My grandfather was a pioneer, working in implement the wireline network in Mexico, and then my father and my uncles continued with his legacy until now. So, I want to continue writing our families’ story in telecommunication history. For that reason, I chose Ericsson as my workplace.
What are your thoughts about Ericsson after these five years?
Ericsson has been growing in many aspects – though there is always space for improvement of course! I strongly believe that YOU + ERICSSON is a powerful combination, and the opportunities will be there as long as we keep innovating and evolving.
What would you advise to those new graduates that are just entering to the program?
My best advice to new generations is to follow your heart and conduct your passion the best way possible. The options are there for you and you have the possibility to develop your future as you want. Stoppers? None, YOU are the best teacher of all and follow your dreams, track your personal and professional path.
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