With smartphones and tablet usage leading to ever-increasing data volumes on mobile broadband networks, operators are under pressure to deliver faster, more reliable services to their subscribers. It’s not enough to react to outages either – more and more operators are realizing that they need to solve problems on their networks before they even happen.
To maintain a stable network environment and the loyalty of its subscribers, Entel Chile chose to call on Ericsson’s global experience.
Together, they have implemented a plan for a reliable, stable network capable of delivering a superior mobile data experience to their subscribers, at the same time as it is constantly monitored and improved.
Proactive Services has been developed by Ericsson to alert network operation center (NOC) teams when unexpected faults occur on the network. Actions can be proactively taken before a minor deviation becomes a major incident in the network.
The result of the cooperation between Entel and Ericsson is improved network performance and stability, with a 60 percent reduction of performance issues within six months leading to more satisfied subscribers.
"We were the first to implement Ericsson’s Proactive Services in Latin America. Our network is stable and our consumers are happy," says Rodrigo Orozco, Entel Chile.