Your location is listed as Global

VodafoneZiggo - World record HD voice

Netherlands’ first cloud-based VoLTE and Wi-Fi calling network

Wanting Dutch customers to have the best possible voice services, VodafoneZiggo and Ericsson united to successfully install the country’s inaugural cloud-based, end-to-end voice over Long Term Evolution (VoLTE) and Wi-Fi calling solutions. VodafoneZiggo now has the world’s best voice quality score.

Case  | 

The opportunity

  • Improve customer experience and satisfaction by introducing cutting-edge voice services over LTE and Wi-Fi
  • To prove an even greater rival to other Dutch communications companies
Matthias Sauder
When you want to innovate, there will be people who say: 'it's too early', 'it will not work' and 'it cannot work', but when you think there is a challenge and the whole industry needs to move in this direction, you say – let's take on the challenge.

Matthias Sauder, Director of Mobile Networks, VodafoneZiggo

The solution

  • Ericsson and VodafoneZiggo united to provide state-of-the-art VoLTE and Wi-Fi calling
  • Implementing a world-leading live commercial, cloud-based, end-to-end VoLTE network to enable VodafoneZiggo to become the most competitive communication service provider on the Dutch market
  • Commercial Network Functions Virtualization (NFV) deployment of IP Multimedia Subsystem (IMS) and Evolved Packet Core (EPC)
  • Radio network tuning optimization services to secure high voice quality over LTE
Matthias Sauder
We are one of the first operators in the world to deliver a fully virtualized solution.

Matthias Sauder, Director of Mobile Networks, VodafoneZiggo

The result

  • One of the world's best HD voice over LTE (VoLTE) quality networks, receiving 396 out of a maximum 400 points in independent, external network testing company P3's benchmark 
  • Fast call set-up times, ensuring immediate connection when customers make calls 
  • A great reduction in dropped call rates

VodafoneZiggo achieved:

  • The best-ever voice score

  • A top-5 data+voice score (historically)

  • A top-4 data+voice score (in the last 24 months) 

  • The 16th-place data score (historically)


John Zijlmans
The key benefits of the project for end users are all about HD voice quality, faster call set-up times and fewer dropped calls.

John Zijlmans, Ericsson KAM for VodafoneZiggo

Read the full VodafoneZiggo case story

VodafoneZiggo wants Dutch customers to have the best possible voice services – read the full story here.

Read the success story

Evolve today’s voice service for the future

Launch new innovative communication services on any device, over any access.

Learn more about VoLTE