Ericsson Expert Analytics eliminates the hurdles that operators face, aiming for swift actions with maximum financial impact. VoLTE & 5G Ready, it provides an unparalleled opportunity to understand the quality and causes of each customer experience.
Choose Ericsson Expert Analytics as your telco data analytics solution if you want to:
Reduce churn and increase ARPU. Combine customer satisfaction with customer behavior insights from machine intelligence to target retention and upsell offers.
Gain customer experience insights. Automatically identify customer experience symptoms, root causes and next best actions, resulting in reduced handling time, fewer escalations, and fewer rebounds.
Enhance customer satisfaction insights. Apply our patented algorithm to measure subjective customer satisfaction and predict net promoter score, for every customer.
Drive better decisions and automated actions. Get actionable insights out of the box with productized use cases.