You’ll experience improved business efficiency and reduced OPEX typically in the range of 15-20%. We have also supported NOC consolidation which has generated average savings of 30-35% per year.
Improved performance and customer experience
Our globally integrated service delivery model combines the most experienced people with a powerful tools suite and processes to produce significant improvements in network and service performance. We have the unique ability to support multiple vendors.
Operators who worked with Ericsson Managed Services to improve customer experience saw customer complaints reduced by 15-20%, churn reduced by 1-3%, and Net Promoter Score improved as much as 25 points.
Ericsson pioneered managed services for telecom and has well over 15 years of experience in managing multi-vendor, multi-technology networks. We are transformation experts and have managed many efficient, effective transformations from legacy networks.
With over 300 active contracts (55 in wireline), Ericsson is a global leader in Managed Services for operators. We’ve increased the speed of FTTH rollout for customers, successfully consolidated multiple NOCs after a merger and acquisition, and completed PSTN transformations one year ahead of schedule. • 5 million TV subscribers supported (IPTV, streaming, cable) • More than 600,000 customer orders provisioned annually • More than 650,000 kilometers of fiber managed, 250 rollout projects • 9,000 legacy TDM switches managed (aging workforce problem resolved)