Your location is listed as Global

Agenda - OSS/BSS User Group


Topics covered

5G and IoT

In these days of 5G and IoT focus we are planning to take a more holistic view on these two hot topics. We will look at what 5G and IoT mean from wider perspective. Areas such as network utilization, on-boarding, management and orchestration, monetization, business models and so on. All will be covered to prepare for new business opportunities.


We have been talking about digital transformation in our last event, in Paris, and now we will continue discussing this important topic. It involves every aspect of a company undergoing it. We will look into transformation from both a product portfolio perspective and an organizational perspective, trying to answer questions like: How are we preparing and transforming our portfolio? How are we conducting transformation? How do you need to prepare your organization to be able to transform efficiently?

Quest For Easy

The new technologies and new adaptations of existing technologies are changing the world as we know it. Technology is getting increasingly advanced and complex. The scale of business in exponentially increasing. This has raised the demand for easy and efficient – the Quest For Easy.
This will be the theme of the User Group this year. We will elaborate on what Quest For Easy will mean for consumers and enterprises, operations and businesses. What will it mean for you as an operator and what it will mean for the product and services provided.

Operator knowledge sharing

Operator knowledge sharing” sessions are the most popular parts of the event (according to feedback from earlier events) - so we are looking forward to take part of you sharing your experiences. Don't hesitate to contact the operator SPOCs if you are interested in doing so.

Operator knowledge sharing

Agenda details

Day 1 - 14th November, Wednesday

Start Duration (min) Session Details

OSS/BSS User Group Opening

 Verizon and Ericsson Management together with OSS/BSS User Group chairmen open and introduce the event and update about the agenda and other practicalities

Speakers: Viraj Parekh, Executive Director - Global Product - SDN/NFV, Managed Services, Verizon Vickie Lonker, VP, Verizon Yossi Cohen, Head of CU Verizon,Ericsson, Tomas Ageskog, Head of Digital Services, Ericsson, Ziad Belhadj, UG Chairman, Ericsson, Peter Engblom, UG Chairman, Ericsson

09:45 30

Verizon Key Note

 Verizon management Key Note

 Speakers: Vickie Lonker, VP at Verizon

10:00 30

OSS/BSS demo teasers

The 10 demos of the event are introduced on stage for you to prioritize where to focus

Speakers: Joydeep, SA OSS Sales Support MELA, Ericsson Grace Bosson Werelius, Strategic Product Manager Value Creation, Ericsson

10:45 30

Power Break with Demos

11:15 30

Amazon Web Services Guest Speaker

Find out how Amazon disrupted an Industry and created a new one.

Speakers: Robin Harwani, Global Partner Telecom Segment Solutions Lead, Amazon Web Services

11:45 45

Arthur D. Little Guest Speaker

Get the view of Arthur D. Little on the upcoming opportunities of 5G/IoT

12:30 30

Operator Panel discussion: Business dynamics in American market.

Moderated by Arthur D. Little our American customers such as Verizon, Sprint and T-Mobile will share their views on challenges and opportunities for OSS/BSS and on hot topics such 5G & IoT, digital transformation and monetization.

Speakers: Viraj Parekh, Executive Director - Global Product - SDN/NFV, Managed Services, Verizon. Meg Knauth, Vice President Enterprise Platforms & Analytics, Sprint. Janardhan.Theppasandra, Director Engineering Services, Charging and Provisioning, T-Mobile. Tomas Ageskog, Head of Digital Services North America, Ericsson

13:00 60 Networking lunch with Demos Speakers: Sean McDewitt, Partner and Head of TIME NA, Arthur D. Little 
Start Duration (min) Session Details
14:00 30 BSS Portfolio Update

The latest news about the Ericsson BSS portfolio strategy

Speakers: Shamir Shoham, Head of Product Line BSS and Emanuele Iannetti, Head of Solution Area BSS

14:30 30 Innovative campaigns and offers - Global Inspirations

Campaigns and offers operator across the globe have launched including services, partnerships, pricing etc.

Speakers: Rohit Singhal, Sr. Sales Manager, Ericsson

15.00 45 Charging Billing and Mediation Update

A deeper look at the BSS portfolio and the individual products and how we are planning to create maximum value for you

Speakers: Janardhan Theppasandra, Director Engineering Services, Charging and Provisioning, T-Mobile

15:45 30 Power Break with Demos  
16.15 30 Operator Sharing

Listen in how upgrading and virtualization have boosted value for one of our customers

Speakers: Raghavendra Singh Chauhan, Acting Head of Product Domain BSS, Ericsson
Oliver Stanojevic, Strategic Product Manager, Ericsson

16:45 30 Operator Sharing

Business transformation customer case - results and findings

Speakers - Carlos Palito, Head of Digital Transformation, Entel

17.15 30 Catalog Manager and Order Care: Enhancements for the future and here and now

How can simplicity and automation be achieved with the help of Catalog and Order Care - today and in the future

Speakers: Rick Mallon, Head of BSS Catalog and Order Management, Ericsson

17.45 15 Operator Sharing

Customer case on catalog driven charging - the values.

Speakers - Arzu Masaoglu, Fixed & Mobile Product Offerings Manager, Turkcell

Start Duration (min) Session Details
14:00 30 Automation Journey towards NextGen OSS

Automation story and vision.

Speakers: Marton Sabli
Head of Solution and Service Readiness
- SL Management & Orchestrtaion ( Ericsson)

14:30 20 Operator Sharing

 Customer case on the benefits of efficient Orchestration

Speakers: Pramod Chinchunsure, Head of NGNOC, Safaricom



Evolution of enterprise services - a big momentum for revenue acceleration

Enterprise business and ways of realization accross hybrid networks.

Speakers: Sushanth David S, Dir Portfolio Management, SL Management & Orchestration , Ericsson



Operator Sharing

Customer case on Entreprise Services

Speakers: Amit Kapoor, Director - Virtual Network Services, Verizon

15:45 30 Power Break with Demos  
16.15 30 Leverage Analytics for Superior End-user experience and Improved Monetization Speakers: Michael Seeger
Head of Analytics & Assurance Domain Sales Support SA OSS, Ericsson
16.45 20 Operator Sharing

Customer case on the impact of efficient analytics on end-user experience

Speakers: Jun Nakajima
Manager – Technical Planning

17.15 30 Simplifying NW transfromation with optimized E2E solution.

Ericsson Network Manager (ENM) accross multiple technology (2G, 3G, 4G, 5G) including transport .

Speakers: Martin Sillen Head of Product Management - SL Management & Orchestrtaion ( Ericsson)

17.45 15 Operator Sharing

Customer presentation on network management

Speakers: Pavle Belanovic , Head of analytics, Joint Mobile Group, Swisscom
Hans-Ruodi Burch, Solution Manager , Market Area Europe and Latin America, Ericsson

19:00 180 Evening activity  Speakers: Joydeep, SA OSS Sales Support MELA, Ericsson

Day 2 - 15th November, Thursday

Start Duration (min) Session Details
09:00 15 Opening and summarizing first day  Speakers: Ziad Belhadj, UG Chairman, Ericsson,
Peter Engblom, UG Chairman, Ericsson
09:15 45 Guest Speaker  
10.00 30 From one-click to zero touch Ericsson ConsumerLab
10.30 45 Ericsson Digital Services Portfolio and Strategy presentation

Ericsson Digital Services strategy beyond OSS/BSS

Speakers: Jan Häglund, Head of Portfolio and R&D

11:15 30 Power Break with Demos  
11.45 30 5G - from enablers to monetization

Taking a wider grip on 5G, the technology behind, monetization principles and use cases

Speakers: Mats Karlsson, Head of Solution Area OSS, Ericsson

12.15 45 The IoT Ecosystem: Partnerships, orchestration, monetization, connectivity and business models

End-2-end view on the IoT ecosystem, the opportunities and the considerations

Speakers: Mattias Ek, Strategic Product Manager, Ericsson

13:00 30 Operator Sharing

Customer presentation on findings from implementing IoT

Speakers: Michele Gehl, VP IT Applications Development & Operations, Sprint

Start Duration (min) Session Details
14.30 60 Operator Sharing

You, our customers, sharing experiences such as launches, implementations, campaigns or other topics of common interest

Speakers: Jason Goh, Product Development Manager, Singtel.
Ahmed Hashim, Prepaid Hybrids Segment Revenue Manager, Etisalat Egypt.
Ali K. Dashti, Charging & VAS Department Manager - Business Support Systems Division, Zain Kuwait.
Marcel Tchoulegheu, Analyst Business Support & Information System, MTN Cameroon.
Andres Tarkmeel, System Analyst, Telia Estonia

15.30 30 Facing the customers

With efficient bot supported artificial intelligence driven omni-channel based customer interaction

Speakers: Kishore Kumar, Head of Product Line Customer and Partner Engagament, Ericsson

16.00 45 Industrialized and future Use Cases

Business innovation made easy with features delivered in recent BSS releases.

Speakers: Karin Hoel, System Manager, Ericsson,
Akhil Jain, Sr. System Architect, Ericsson

16.45 30 Power Break with Demos  
Start Duration (min) Session Details
14.30 30 Deep dive into insight driven automation through Expert Analytics

Automation of complex tasks with granular, accurate and actionable knowledge with insights from data.

Speakers: Mohit Gupta
Dir Product Mgmt, SA OSS

15.00 20 Operator Sharing

Customer presentation on findings from implementing Expert Analytics

Speakers: Kiran Chaggar

15.20 30 E2E Assurance in Hybrid

Dynamic Orchestration and Closed Loop Assurance with CENX

Speakers: Marc-Antoine Boutin
Head of Product Management , CENX
SA OSS Ericsson

15.50 20 Operator Sharing

Management and Orchestration in NFV-enabled multi-operator world.

Speakers: Gary G Fujinami
Director Performance Analytics Development / Operations - Verizon

16.10 35 5G Slicing - from planning to operation  Speakers: Graeme Jones
Strategic Product Manager
SA OSS , Ericsson
16.45 30 Power Break with Demos  
Start Duration (min) Session  Details
17.15 30 Operator Sharing. Findings from and impact of a business transformation

What are the expected results of a business transformation? How to prepare for it, what is important and what results can you expect of a successful transformation?

Speakers: Oleksiy Reshetnyak, Digital BSS Delivery/Development Center Director, VEON

17.45 30 Event finalization and closure

Summary, conclusions and evaluation of the event

Speakers: Ziad Belhadj, UG Chairman, Ericsson,
Peter Engblom, UG Chairman, Ericsson


Day 3 - 16th November, Friday

The BSS Top 10 Workshop and the Ericsson Experts Analytics (EEA) – Global Experience & Future Priorities Sharing sessions are targeted events so please make sure to select the one you wish you attend during registration.

Start Session


Opening & Introduction


Report on Top10-2018 Results





Grab a coffee (and come back)


Top10 Evolution:
- Introduction of new Top10 Platform
- Introduction of Top10 process for Ericsson Catalog Manager
- General Top10 Process improvements: open discussion




Operator’s Needs and Requirements - Brainstorming Session







Summary and closing


Leading operators in all global markets have Ericsson Expert Analytics deployed and use it to act on automated customer centric intelligence. EEA customers form one of the fastest growing global communities in the analytics space in our industry and are a motor of high paced innovation. Ericsson is proud to bring members of the community together, to exchange experiences, ideas and align on future priorities of EEA evolution.

Detailed Communication and Agenda for the same will be sent separately