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The zero-touch customer experience: How do telecom service providers rate?

Digital transformation
Online Session
How do consumers feel right now about their interactions with telecom service providers? Hint: The current customer experience may not be as positive as some might think.

Join us as we share new and surprising findings from the recent Ericsson Consumer and IndustryLab study, The zero-touch customer experience, which gives a view into the thoughts and reactions of approximately 7,000 smartphone users who have had recent interactions with their service providers.

From smart chatbots to biometric authentication, consumers have some strong opinions about what they want from their digital experience.  We’ll share the highlights.

Our speakers will be 

Patrik Hedlund
Senior Advisor, Consumer Insights


Peter Rinderud
Senior Statistician, Consumer Insights