Reduce truck rolls by up to 70%
The Ericsson Operations Engine uses AI and automation to efficiently manage the service desk. Trouble tickets are analyzed, mapped to potential customer impact, and prioritized without human intervention—stopping unnecessary truck rolls in their tracks.
The Ericsson Operations Engine monitors and manages network issues remotely. For complex problems, it can predict with 90% accuracy whether a truck roll is necessary. Savings from labor, materials, and transportation from fewer truck rolls could reduce OPEX by up to 15%.
The exponential growth of devices and data increases the potential for alarms. However, less than 5% of the alarms recorded annually require a manual resolution. An intelligent service desk is necessary to efficiently prioritize alarms. The Ericsson Operations Engine automates incident resolutions while accurately identifying issues that require human intervention.