Automated Business Service Management

Customer challenge:

Most consumers are dissatisfied with the time it takes to resolve issues, driving poor customer experience and OPEX implications to service providers.

How Ericsson helps:

With Automated Business Service Management, the focus is on applying AI and automation to the cloud and IT environments to increase end customer experience, specifically in areas like billing and order management (when a consumer needs to change or upgrade a service).

The value we deliver:

With the introduction of AI to the order management flow of a tier-1 service provider, we have seen a 30 percent reduction in customer complaints, directly impacting the customer experience.

 

Read our blog post on how to improve customer experience with intelligent operations.