Cloud and IT Service Operations

Customer challenge:

The increase in virtualization, new enterprise expectations, and a tough competitive landscape pose new challenges to service providers. Many have experienced a sharp increase in OPEX when they introduced virtualization due to siloed operating models across cloud and IT environments.

How Ericsson helps:

With Ericsson Operations Engine, we provide operational services that go across cloud and IT stacks; from IT applications, to cloud, to IT infrastructure – all with a high focus on service KPIs.

The value we deliver:

With this approach we can deliver a 20-40 percent improvement in operational efficiency by using AI, automation and data-driven processes in an integrated operating model.