Ensure a smooth experience from end-to-end
The Ericsson Operations Engine uses AI and automation to better understand your network and customers. By integrating service KPIs directly into the operational model, you can allocate resources to ensure customers receive excellent performance when and where they need it.
Whether browsing, streaming, or gaming, customers expect consistent quality from across your network. The Ericsson Operations Engine combines advanced analytics with dynamic capabilities to meet customer needs now. This could translate up to a 60% increase in download speeds on Facebook or improved quality and less dropped calls on VoLTE.
With the ability to initiate automatic fault resolution across an entire network—often from a single screen—operators can focus their time and energy on more complex challenges. It's a collaboration that benefits customers at nearly every level. Operators could see previously negative NPS scores reach 70 or more, and in turn, reduce churn by up to 30%.