Ericsson report: AI-powered operations at the heart of customer experience
Key findings include:
- 90 percent state that AI is important in boosting customer experience
- 8 in 10 service providers expect an increase in cost and added complexity as a result of adding new technology
- 92 percent of service providers have refined the use of network insights to drive performance during the last year
- 9 out of 10 place customer experience and growing revenues high of the agenda
- 7 in 10 service providers think technological transformation is a key challenge