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Network support services for a zero-defect network vision

Is a zero-defect network vision integral to your business success? Our new network support services help operators to transform their network operations management and be proactive; freeing up time to introduce new technologies such as virtualization, Internet of Things and 5G.

Society and industries are evolving everywhere and operators need help to manage the transformation towards the platform for communication between anything, and to seize the exciting possibilities that can evolve. We are adding new capabilities in support services and restructuring our support portfolio with a holistic approach to help operators meet the increased demands on networks, and to move as fast as their customers.

Built on our Engineered Intelligence approach, which combines human ingenuity and machine capabilities, our highly collaborative delivery model enables operators to shift to proactive network operation, reach new levels of network stability, and move closer to a zero-defect network vision.

Radio Site Analytics – Predict and Prevent

Precise prediction and high granularity diagnosis of site related issues leveraging machine learning techniques. Helping customers get ready for 5G.

Read more about Radio Site Analytics

Radio Site Analytics – Predict and Prevent

The new Radio Site Analytics capability is part Predict and Prevent offerings in the Ericsson Support Services. Applying the latest machine learning techniques, we predict various site related issues days in advance with high precision and high granularity. With Radio Site Analytics, we help our customers improve site maintenance efficiency, get close to the Zero-defect network vision and be prepared for IoT and 5G business.

Support Services for proactive network operations

Fredrik Jejdling, Head of Business Area Networks, explains how our Support Services have been refocused to provide actionable intelligence to enable proactive network operations.

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Infograph - Improving operators business

"We’re working with Ericsson to explore the power of data analytics to enhance network operations. Together, we prevented approximately 85 percent of critical incidents in the network. This proactive approach significantly reduced the impact of any network issues on our end users."

Rodrigo Orozco, Head of Network Operations, Entel Chile

Register to access the on-demand webinar

Zero-defect proactive network operations, how do you make that happen?

Transforming networks towards the platform for communication between anything is key to managing new technologies such as virtualization, Internet of Things and 5G. Join us for a presentation of our view on network support services, proactive network operations and a zero-defect network vision.

On demand

Register here

Find out more about our customer cases

Ready for tomorrow today with Preemptive Support

We have partnered with UK operator EE to provide a Preemptive Support service with significant results. Faced with an ever-growing and increasingly complex network, EE required a proactive solution that could detect issues before they escalated. Despite a 3 times increase in software upgrades between 2015 and 2016, critical incidents have decreased by 30 percent, with the improved stability strengthening brand value and improving user experience.

MGTS, Russia; Improve network performance with Preemptive Support

Ericsson helps MGTS prevent critical network incidents in Russia’s largest urban telecom network.

Telefonica Mexico: Analytics to boost network quality

Ericsson delivered advanced analytics and actionable recommendations to Telefonica Mexico. The services enable early detection of critical issues and incident prevention, resulting in improved operational efficiency and improved network quality.

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Find out more about our support services

Support Services

We help our customers shift to pro-active operations by providing actionable recommendations developed from our human expertise and machine learning models.

Engineered Intelligence

Is Artificial Intelligence on its own enough? Find out how we combine human ingenuity and machine learning to enable agility, network efficiency and enriched customer experiences. Our results are already proven in live networks across the globe.