One step ahead with Preemptive Support – Telkomsel Indonesia
Telkomsel is the world’s No.7 largest operator and No.1 in Indonesia. Ericsson provided Preemptive Services. During the first six months we helped the customer reducing 70% of critical network incidents and that has greatly improved end user satisfaction. The services enables Telkomsel’s operations team work in a more proactive style and their O&M efficiency has been improved.