Subscribers today are demanding the best possible customer experience. That is why OSS/BSS has become so important for communication service providers. In the first of two articles on OSS/BSS, Ericsson Business Review looks what it takes to turn a good customer experience into a great one.

And don’t miss the second article in the series, here in early November.

OSS/BSS explained, part 1: It used to be simple; now a massive transformation is required