With the rising demands on managed services to achieve cost efficiency and the highest service quality, operators around the world are increasingly realizing the value of delegating managed services to specialized companies like Ericsson (NASDAQ: ERIC) so they can focus more on their business and subscribers. To continue to serve its clients with high quality and cost effective services both globally and locally, Ericsson has inaugurated its fourth Global Network Operations Center today to boost its existing Global Service Center (GSC) in Mexico with ICT capacity and strengthen the services and technology leadership.
The new facility, called Ericsson Tecnoparque in Mexico City houses highly skilled ICT and services professionals.
The existing GSC in Mexico operates and delivers remotely and serves operators and service providers mainly in North and Latin America. It is also building up LTE competence to cater for the growing demand of LTE in Latin America. By introducing the new Global Network Operations Center, Ericsson is expanding its operations capabilities in the region.
Orvar Hurtig, Head of Service Delivery, Ericsson says: "More and more, operators are asking for a partner that can take a true end-to-end approach for their networks. They also need help to keep costs down while launching new and attractive services. With this new center, we’re investing in more ICT capabilities to meet these new demands for remote service delivery."
Delegating their non-core activities to specialized companies like Ericsson, for whom these activities are its core business, enables operators to concentrate on their subscribers, customer sales and marketing activities. The result for the operator is improved quality and reduced costs. The Global Network Operations Center holds a multi-disciplinary team with capacity to serve multiple platforms with multiple customers and technologies, employing several hundred bilingual professionals from various disciplines and specializations, which are highly trained on advanced tools for network management and customer service.
Humberto Rezende, Head of Ericsson Global Services Center Mexico, says: "We are committed to provide high quality services to our customers, no matter where they are. With this new facility we will be able to even better server our customers in the Americas and globally. Ericsson is committed to nurture local talent and drive development of telecommunications in the region."
Ericsson currently provides support for networks with more than 2 billion subscribers, and is managing networks for more than 900 million subscribers worldwide.
At present, Ericsson has four Global Services Centers, each connected to a Global Network Operations Centers, in Mexico, India, Romania, and in China. By centralizing the delivery personnel to these centers, Ericsson’s mission is to achieve quality, productivity and cost efficiency in its service offerings. The centers support global and regional demand by providing expertise and scale in a wide range of services, such as consultancy, integration, network operations and support.
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Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is the leader in 2G, 3G and 4G mobile technologies, and provides support for networks with over 2 billion subscribers and has the leading position in managed services. The company’s portfolio comprises mobile and fixed network infrastructure, telecom services, software, broadband and multimedia solutions for operators, enterprises and the media industry. The Sony Ericsson and ST-Ericsson joint ventures provide consumers with feature-rich personal mobile devices.
Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions. Working in 175 countries, more than 90,000 employees generated revenue of SEK 203.3 billion (USD 28.2 billion) in 2010. Founded in 1876 with the headquarters in Stockholm, Sweden, Ericsson is listed on NASDAQ OMX, Stockholm and NASDAQ New York.
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Luis Javier Flores
Public and Media Relations, Region Latin America
Phone: +52 55 1103 0442