Ericsson India Global Services, Ericsson’s Global Service Center (GSC) in India, has today been awarded with the NASSCOM Innovation Award 2012 in the category Process Innovation. Ericsson India Global Services developed a tool that simplifies a telecom operator’s network for rapid identification, analysis and troubleshooting in case of emergency situations. The award will be presented on February 15 by Mr Jyotiraditya Madhavrao Scindia, Minister for State, Commerce and Industry, Government of India.

The tool has a compelling business proposition that helps operators to reduce revenue loss, minimize network outages and ensure higher end-user satisfaction. The Process Innovation category recognizes innovations made by IT-BPO organizations in business processes, business models and business inputs.

“Ericsson has always focused on innovation to deliver business results to our customers to make them successful. We are delighted to see this DNA of innovation in our people in India. Our employees help us to win in whatever we do. This award encourages us to do even more,” says Mats Agervi, Managing Director of Ericsson India Global Services.

It was the first time that Ericsson India Global Services had entered the competition. We won the award against competition from global and local technology companies. The NASSCOM innovation awards, introduced in 2004, serve as a benchmark for innovation across the ICT industry in India. The award recognizes companies that have imbibed innovation as a part of their organizational profile, and used the innovation engine to reinvent their processes, marketing and product development strategies to improve efficiencies. A case study of the Ericsson India Global Services tool will also feature in forthcoming NASSCOM research and case study publication.

Global Service Center India provides vendor and technology agnostic support across Consulting and Systems Integration (CSI), Application Development and Maintenance (ADM), Managed Services (Operations, Engineering), Network Rollout and Software Delivery.

Ericsson India Global Services, of which Global Service Center India is a part, is spread across five locations in India – Noida, Gurgaon, Bangalore, Chennai and Kolkata – and also boasts a powerful R&D hub in India across IP, Broadband and Multimedia. During the past year, it has emerged as the fastest growing and the largest global service center and has proved to be a winning edge for Ericsson across the world in meeting our customers’ current and future business challenges.

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