The communications industry is in a state of transformation. People and machines have never been so seamlessly connected. The major building blocks enabling the Networked Society – broadband, mobility, and the cloud – are creating opportunities that are changing the way that many industries do business. And these opportunities bring with them a new set of challenges.

In a special Telecom Management World edition of the March/April Global Telecoms Business magazine, Ericsson President and CEO Hans Vestberg talks about how operations and business support systems (OSS/BSS) will have greater strategic importance as the role of the networks change, providing the flexibility and efficiency that the Networked Society demands.

Other stories featured in this special cover section include: the main lessons learned to avoid pitfalls in OSS/BSS transformation programs; and customer-case studies with Italy’s 3G-market leader 3 Italia about data-center consolidation, and Finnish operator DNA about new ways of managing the customer experience. The magazine also includes an article on m-commerce in which it is argued that if initiatives such as mobile wallets are to succeed, they need to connect into the existing financial-services market and the wallets of other operators.

To kick off the 2012 TM Forum today in Dublin, Ireland, read the articles and learn how Ericsson uses OSS/BSS to enable the Networked Society.