Michael Weber, the Head of OSS Management at operator Deutsche Telekom, discusses how the "big data" approach fits with the company’s service quality management approach.

Interviewed at an Ericsson Operations and Business Support Systems (OSS/BSS) event in Budapest, Hungary, Weber explains how the real-time benefit of the big data approach is helping to improve customer experience and solve customer problems quicker.

While he says Deutsche Telekom prefers using off-the-shelf software where possible, Weber also stresses the importance of working with OSS partners who understand the network challenges faced by operators.