Ericsson Experience Manager has won a MobITS award in the Mobile Customer Service Management category. The award was presented at CTIA’s annual MobileCON™, which took place on October 16-18 in San Jose, California. The MobITS awards highlight solutions that help IT professionals manage and leverage mobility for more success, effectiveness and efficiency.
"Outstanding customer experience is vital to loyalty and marketplace success, but can be challenging to deliver – especially with traditional network-oriented approaches," said Elisabetta Romano, Vice President and Head of OSS and Service Enablement, Business Unit Support Solutions, Ericsson. "Ericsson Experience Manager provides a holistic view of service performance that enables operators to more rapidly detect, prioritize, diagnose and prevent service troubles. As a result, subscriber satisfaction is enhanced, driving loyalty and increased uptake in new services."
Ericsson Experience Manager holistically monitors the end-to-end service experience in near real time, based on a service model that intelligently incorporates devices, networks and application servers. The product aggregates and filters data to produce relevant quality information, and flexibly presents it to a variety of users. When integrated by Ericsson’s consultants and systems integrators, Ericsson Experience Manager enables smoother service introductions, faster and cheaper trouble response, proactive customer care interactions, and operational intelligence.
Entries for the MobITS Award were judged by a panel of highly respected industry experts, reporters and analysts. Submissions were scored on innovation, functionality, technological importance, implementation and overall "wow" factor.
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Ericsson is a world-leading provider of communications technology and services. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.
Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today 40 percent of the world's mobile traffic goes through Ericsson networks and we support customers’ networks servicing more than 2.5 billion subscriptions.
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