Directing Analyst at Infonetics Research Shira Levine explains how service accessibility and flexibility are crucial for satisfying customers int he Networked Society.

Agile operators are looking to subscriber expectations as a driver for their transformation in the Networked Society. In order to meet and succeed these high expectations, service providers are making a concerted effort to make their service portfolios access agnostic and highly customizable, thus giving subscribers the choice and freedom they need to craft their own preferred subscriber experiences.