Ericsson’s Head of CSI OBS, AMD and Digital Serivces, Raoul Vanderbulcke, explains how holistic, pre-integrated OSS/BSS enables innovative partnerships in the Networked Society.

Today’s agile service providers understand that they will need to make some changes to their operations and strategies in the Networked Society. In order for these transformations to be successful, however, they will have to be holistic.

Service providers will need to transform all areas of their business – from business processes to customer experience management – in order to ensure that they have the agility necessary to collaborate and innovate in the fast-paced, dynamic world of the Networked Society.