CenturyLink VP, James Feger, shares how the operator is transforming the customer experience via greater service agility capabilities in its OSS.

James Feger, CenturyLink VP of Network Strategy & Development, shares how customers are seeking more control over their services, and how CenturyLink is building greater service agility into its OSS to help transform the customer experience to meet these new customer requirements. He explains that CenturyLink is using a catalog-driven approach to speed time to market and how best results are achieved through collaboration between the service provider and software vendor.