Bernardus Erry Nugroho of Indosat in Indonesia shares how the changing telecom landscape and the increase in mobile broadband usage is shaping their business focus. With a population of 249 million in Indonesia, this means addressing very distinct market sub-segments.

With a population of 249 million in Indonesia, customer needs are evolving. The key to handling the different challenges is an operator’s awareness of the changing environment and their ability to deal with it – in short their “agility”. This means having the right tools – especially OSS/BSS – to handle the new environment.