Interviews with 47 IT executives reveal how the lines between OSS and BSS are disappearing as today’s service providers transform themselves into agile digital enterprises.

What’s in a name? That may be the best way to sum up the sentiment surrounding the shifting roles of OSS and BSS. During the second half of 2015, we commissioned market intelligence firm IDC who carried out 47 interviews in Europe, North America, the Middle East and Asia Pacific to determine the mindset and concerns of today’s CIO. Designed to be heavily qualitative, the research emphasized open discussion with CIOs and other senior officers at communications service providers. Ericsson has incorporated the findings in a 5-part downloadable series called “The Transformative CIO: The Power and Challenges of Change.” For anyone in the industry, it makes for interesting reading, and a chance to see how your opinions stack up against IT executives around the world.

In Part 5, ‘OSS/BSS Minus the “O” and “B”’’, we look at how digital enterprise transformation is affecting support systems. As one European participant said, “We don’t say BSS and OSS a lot. We just say IT systems and operational systems. They’re production platforms.” We examine how the lines between OSS and BSS are blurring as providers strive for increased agility and flexibility. And CIOs express a range of opinions on ICT, content delivery, datacenter outsourcing, cloud computing, addressing user-centricity, and much more.

Download Part 5: OSS/BSS Minus the “O” and “B”