Since 2012, when the city started to invest in the implementation of a Smart City project the number of events handled by the Integrated Operations Center increased 15.5%, contributing more effectively to real-time protection of people and public buildings. In 2014, 1,542 incidents were observed compared to 1,335 in the previous year.
In addition, homicide rates are down in the city since the Integrated Operations Center's creation. Official data from the Secretary of State for Public Security notes that after the municipality's investment in ICT equipment for safety and security, the homicide rate went down from 10.21 to 8.29 homicides per 100,000 inhabitants.
Elvis de Jesus, Integrated Operations Center Coordinator and Regional Inspector of Municipal Civil Guard of São José dos Campos, says: "Crime and emergency response times are down because we decided to invest in high-tech safety and security equipment. Government bodies want to provide the services their citizens need and make sure our society is safe for everyone."