Core Commerce for superior service experience
Are you playing a game of catch up to ensure customer needs are met with ease? Telecom customer experience must be considered in the context of broader service experiences that encourage and facilitate consumption of more services.
Core Commerce satisfies four business imperatives
Consistent and contextual |
Faster time to revenue |
Easy partner enablement |
Zero touch order handling |
Revolutionizing telco excellence
Catalog-driven omni-channel experiences powered by intuitive journeys
The catalog-driven architecture, directly impacts the time it takes for the business to launch new services/offers to market.
With the catalog at the center driving the offering, many manual steps are eliminated. In time, this enables business and technical teams to reuse configurations like building blocks again and again with reduced effort on each reuse.
Open, standardized APIs link to multiple channels for faster time to launch services and reduced integration effort.
Service creation teams and ecosystem service co-creators can focus on the business of selling rather than rules and technical configuration.
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Improve service experience
The concept of customer experience is evolving into facilitating entirely new service experiences made possible by evolving networks and the emerging ecosystems of service co-creators. To support the shift to data driven operations, Core Commerce depends on advanced AI, automation and data analytics to shift from reactive to proactive.
Explore 5G use cases and implications for BSS
Cater for differentiated service offerings enabled by 5G while supporting the business with faster time-to-market (TTM) for products and associated offers. Drive revenue potential from the management of B2B connectivity services and new ecosystem business models that go beyond connectivity. Support partner-driven business models, managing application and content partners for rich services with application/content ecosystem partners.
Enable ecosystem partner journeys
Being open and ecosystem enabled includes managing and supporting partners’ co-creation of offers and settlement. The richness of new service offerings is dependent on the ability to build, manage and maintain the ecosystem partnerships needed to adapt to dynamic market forces with agility, and steer towards optimal business outcomes.
Core Commerce portfolio
Our product portfolio is open, cloud-native, and ecosystem enabled.
With the catalog at the center, enabling business agility demands an API-first, modular, simplified approach at telecom grade levels of reliability, performance and availability for the following Core Commerce capabilities:
- Contextual customer and partner journeys
- Enterprise catalog including product lifecycle management
- Dynamic, catalog-driven configure, price, and quote (CPQ) and order fulfilment, supporting any business segment or product offer.
Customers are at the heart of the Core Commerce processes, and a CSP’s business revolves around them. By focusing on that we enable an intuitive omni-channel experience through our catalog-driven CPQ capabilities. This reduces the time to quote and provides customer centric service monitoring which enables closed-loop automation use cases, reducing order fall out and preventing service experience issues.
Core Commerce supports better customer experience and better service experience
