Business and Operations Support Systems

Navigate your journey to successful IT transformation

OSS/BSS

OSS/BSS is underpinned by hybrid multi-vendor, multi-cloud environments. It’s time to bring BSS and OSS together in a simpler, more agile and efficient way. Evolve OSS/BSS to support superior 5G service experience.

Maximize OSS/BSS impact with AI and Gen-AI

Artificial intelligence, analytics, and automation

Omdia: Driving AI enhanced business growth

Light Reading webinar: How AI and Gen AI are driving better business outcomes

Read about the transformative steps and strategies being taken by many of our OSS/BSS customers. These leaders in digital transformation share their efforts to remain competitive and responsive to dynamic market conditions, while successfully monetizing 5G capital investments.

TPG Telecom: Boosting network performance with analytics and troubleshooting

TPG Telecom: Analytics and troubleshooting

Telstra: Multi-domain service orchestration

Airtel: Charging and policy

Rogers: 5G network slicing to deliver superior service experiences

Ooredoo Kuwait: 5G monetization

Telia: Zero-touch automation

Telstra: Prepaid transformation

Vivo Brazil: BSS modernization

T-Mobile: AI and IT Operations

Digitel: Billing transformation

StarHub: Billing in the Future

Far EasTone: BSS digital transformation

Zain Group: Ericsson Mediation

Unitel: Ericsson Mediation

MTN: Ericsson Catalog Manager

Business and Operations Support Systems portfolio

Core Commerce, Orchestration, Monetization, Data and Analytics, OSS/BSS Solutions, OSS/BSS Services

Ericsson’s OSS/BSS portfolio spans four software product areas:

In addition, Ericsson blends products, often with services, as solutions to specific business problems e.g. operationalizing network slicing

OSS/BSS Services support the products and solutions at every stage of the journey, from consulting and planning to managing products and solutions in daily operations.

OSS/BSS Solutions address CSPs ambitions and fast-track their growth with Business and Operations Support Systems products and services combined and integrated.

How can AI improve your OSS/BSS?

An increasing number of communication service providers (CSPs) are employing artificial intelligence (AI) and machine learning (ML) across their business. Generative AI (Gen-AI) is the newest exciting area of AI that adds more value, by creating new content such as data driven visuals, automated network visualization and contextual conversations based on patterns learned from existing data. This eBrief explores many AI and Gen-AI applications offered by Ericsson for augmenting OSS/BSS. Watch these videos to see AI in action in OSS/BSS.

Read the ebrief

Gen-AI-powered network experience insights assistant

Gen-AI-powered product configuration assistant

Gen-AI-powered guided selling

Intent-driven service management with Gen-AI

OSS/BSS evolution is a strategic priority for successful 5G monetization

We are pioneering superior service experience and monetization. Expanding top line revenue growth from more services adds new dimensions of complexity in the shift to:

Diversify revenues
Outperform competitors
Maximize efficiency.

Working side by side with our customers, we see the challenges of the past, the present and the future - and we’re already solving them. OSS/BSS systems are traditionally siloed and fragmented. To support successful service evolution, Business and Operations Support Systems, a pre-integrated suite of products and solutions, work together cohesively - tightly integrated end to end, yet loosely coupled for the benefits of modularity.

Ericsson delivers products and solutions supported by open APIs, accompanied by a comprehensive range of services to: Advise, Build, Operate and Ensure.

What is OSS/BSS?

OSS/BSS is the combination of Business and Operations Support Systems. OSS/BSS underpins service creation in product catalog, ordering, service orchestration, service activation, monitoring. It also extends to monetization in mediation, charging and billing. This must be supplemented with the capabilities to ingest and transform data, at scale, with analytics into actionable insights. These systems enable CSPs to monetize network capabilities, serving enterprise and consumer customers, facilitating ecosystem partners, supporting connectivity, communication and collaboration across fixed/wired and mobile/wireless networks.

OSS/BSS is evolving to meet network service complexity and the ability to offer and monetize a wider range of differentiated products and services.

Realize the full business potential of network evolution

See our Business and Operations Support Systems cases.

Evolve service design, service creation and service assurance for enterprises and ecosystem partners

Unleash superior experiences and automate operations to turn on the value of 5G

As 5G rollouts accelerate, new use cases are emerging allowing CSPs to significantly expand the number of services they offer to both businesses and consumers. While 5G opens many new opportunities, it also presents new challenges and complexities.

Achieve better business outcomes by evolving OSS/BSS, enabling optimized processes and workflows to and from the network and when engaging with customers and partners.

Overcome challenges and stay competitive as new services, new business models and new ways of engaging with consumers, enterprises and partners come into play. Ensure coherent service experience and secure new revenue opportunities. Orchestrate order to activation requests quickly. Assure service quality. Monetize with accurate and efficient charging and billing. Let insights guide continuous improvement toward data-driven operations.

What are OSS/BSS benefits and requirements?

OSS/BSS requirements are evolving. Driven by the need to improve customer experience and operational agility, while becoming more data driven, CSPs need to evolve OSS/BSS cohesively. And to overcome new complexities (e.g. network slicing), CSPs need to avail of automation and orchestration to eliminate manual touch points.

OSS/BSS benefits CSPs by supplying the tools needed to expose network capabilities, present configuration options, determine prices and orchestrate the order through to activation—all in real time and without human intervention. Additionally, OSS/BSS underpins commercial activities and handles customer and ecosystem partner-facing interactions.

This combination of integrated systems is critical for driving agility and operational efficiency and supporting emerging business models. This is necessary to innovate and capitalize on 5G opportunities as networks, applications, services and customer behaviors evolve in complex hybrid multi-cloud, multi-vendor environments.

Ericsson OSS/BSS Services help CSPs overcome the challenges of IT and digital transformation to achieve better business outcomes. The services focus on the entire customer transformation lifecycle, from initial strategy and planning, through implementation, to ongoing support and operation.

Ericsson OSS/BSS Services provide multiple transformation pathways for CSPs, such as: orchestration, monetization, and cloud transformation. These pathways aim to support CSPs' ambition to deliver differentiated services, monetize 5G, and inject agility into their business models.

Your cloud transformation journeys underpin effective innovation

Navigate your journey to successful IT transformation

Capturing 5G value through automated orchestration journeys

Maximize business outcomes with Managed Cloud and IT Services

See how OSS/BSS services can make your business operate more efficiently

Drive innovation globally with orchestrated service operations

See Ericsson Service Orchestration and Assurance in action with our customers

Automate intent-driven services

Automate intent-driven services with Ericsson Service Orchestration and Assurance.

Operationalize network slicing

Operationalize network slicing with Ericsson Dynamic Network Slicing.

Intent-driven service management

Intent-driven service management simplifies operations and enables innovation.

Service design with Digital Twin

Enable innovative services faster using informed decisions in service design.

Network exposure for API economy

Unleash innovation with controlled and harmonized API exposure.

Revolutionizing telco excellence

How the Ericsson and IBM collaboration is advancing telco competitiveness and efficiency

The telco industry is experiencing unprecedented transformation. The imperative to generate incremental revenue from new products-and the need for a comprehensive solution for sales, configure-price-quote (CPQ) and ordering-have never been more critical.

Through their transformative collaboration, Ericsson and IBM now provide Communications Service Providers (CSPs) the flexibility to choose their preferred Customer Relationship Management (CRM) tool, while leveraging Ericsson's industry-leading CPQ and order management solutions. In light of the Artificial Intelligence (Ai) revolution, this partnership promises to empower CSPs as they further navigate the challenges of the digital age.

Download e-brief