Customer Experience

Connecting network performance with customer experience
With Experience Centric Managed Services, Ericsson has led the way using its insights and experience to develop an innovative service solution that addresses the disconnect between network performance and customer experience and the consumer’s perception of service performance.

We can support in transforming the network into an experience platform with experience centric managed services. By putting customer experience at the center, we can drive value in several dimensions, addressing the top-line, OPEX and CAPEX through:

  • Decreased churn, enabling lower customer acquisition cost
  • Increased ARPU, when customers perceive value from their experience
  • Effective network operations and investments, by prioritizing spend based on service performance.