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IT Managed Services

As end-user expectations increase, the number of smartphones continues to grow and mobile data volumes are forecasted to surge over the next few years, it is imperative to have flexible, scalable and effective IT service operations to be able to meet expectations, adopt new technologies and launch new services.

Our comprehensive portfolio of Business Service Management, Cloud Operations and Data Center and IT Infrastructure Operations services include all activities typically required for effective and smooth IT operations. We bring cross-domain telco and IT expertise and an in-depth understanding of the challenges and opportunities facing communications service providers today.

Our IT service management offering, which is based on ITIL, has been honed over many years and adapted for new technologies, services and service delivery models. It is subject to a continual improvement and innovation program that covers management, skills, processes, tools and automation. It has become crucial to automate service assurance processes to monitor and quickly resolve incidents and handle requests in complex and dynamic IT environments. We have steadily increased the level of automation of our operations to improve operational effectiveness and service quality.

An important aspect of our IT Managed Services offering is an integrated Life-Cycle Management (LCM) approach for our applications and services. We have developed a comprehensive DevOps framework for services that integrates the activities related to Software Development & Maintenance and Operations of IT Infrastructure and Applications. Our DevOps framework for services can be used and deployed for a broad spectrum of IT and Cloud Services, including Telco Cloud (Managed SDN/NFV Operations).

As with all of our offerings, the ultimate aim is to create the best customer experience.

Our range of products
Application Development and Modernization

Application Development and Modernization (ADM) is a set of service offerings provided by Ericsson to existing...

Business Service Management

Our Business Service Management comprises a set of services through which we assume the day-to-day responsibility...

Cloud Operations

Cloud-based and virtualized infrastructure, and network function virtualization offer Communication Service Providers...

Data Center and IT Infrastructure Operations

Ericsson manages, monitors and maintains customers’ data centers and IT infrastructure. The services can be provided...