Secure Support

Leading operators strive for effective and new capabilities to handle increasing network complexity.  Secure Support Service is the foundation of the Ericsson support offering and provides different levels of combined hardware and software support, ranging from basic product support to full network support. Backed by our global scale and domain expertise, we help operators maximize network quality.

Customers can choose the level of support from our modularized offering that best fits their strategic needs. The higher the level of support, the greater the service value and the lower the exposure to risk.


Fast resolution

Minimizing network downtime and securing revenue by fast incident resolution

Minimal risk

Minimized risk exposure through fault prevention and planning of SW handling


Reduced total cost of ownership through fast and cost effective access to reliable network competence and replacement parts