In this section

Episode #9 Experience shapes mobile customer loyalty

Episode 8# Wearable technology and the Internet of Things

Episode #7 The one-click ideal

Episode #6 The stress of streaming delays

Episode #5 Sharing information

Episode #4 10 hot consumer trends 2016

Episode #3 The networked life

Episode #2 Bringing families closer

Episode #1 TV and Media

Episode #9 Experience shapes mobile customer loyalty

Did you know that consumers have devised their own mental index to judge connectivity experience? Is Net Promoter Score the best metric to gauge consumer loyalty? Consumers have heightened expectations around app and video experience over mobile broadband networks. While cellular networks have improved over time, smartphone users are still facing issues as frequently as they did in 2013. Globally, 2 in 5 face more than 11 issues at least weekly. Listen to this podcast to find out what drives customer loyalty in the telecom market today and how consumers judge the mobile broadband performance of their operators.