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Service providers aspire to have the highest customer loyalty with zero marginal costs. Can it be achieved?

Not without agile and efficient business operations. To delight customers and reduce costs, processes and organizations need to be responsive, automated, simplified and rationalized. Embracing digital agility means executing on a fully-programmable platform. This may seem easier said than done for the many service providers burdened with a legacy IT landscape of rigid, isolated and tightly-knit siloed systems. But there is a path forward.

Rather than disentangling systems or digitizing old processes, service providers must reevaluate entire operating models to achieve digital agility. 

Achieving digital operations

Creating a strategy driven by customer centricity and innovation is the first step to achieving digital operations. 

The operations environment should follow industrialized IT principles that rely more on empowerment and agility than command and control. To efficiently and swiftly adapt to new conditions, service providers must have:

  • Dynamic resource orchestration. Serve diverse customers with speed and agility. Govern, manage and orchestrate hybrid networks holistically and in real time, turning legacy networks into lightweight, programmable and endlessly adaptable elastic infrastructures.
  • Flexible platforms. Easily add and onboard new offerings, virtual functions, services, devices or partners to the portfolio with a platform based on a common information model, centralized catalog and securely exposed, componentized assets.
  • Streamlined processes. Automate and simplify customer interactions, provisioning, and network management to respond quickly to all types of changes in the business, IT and network environments.

Featured offerings

Learn more about our products, services and solutions designed to help you increase your network agility and leverage all the potential benefits of cloud, IT/network convergence and software-based programmability.

Consulting

Consulting

Holistically address the digital transformation journey, from design to operational transformation, across customer, product, process and organization dimensions.

Revenue and Customer Management

Revenue and Customer Management

Embrace business-case driven remedies, best-practice controls, and full automation, along with low total cost of ownership

Dynamic Orchestration

Dynamic Orchestration

Realize the promise of virtualization, by thinking in terms of seamless, real-time management and orchestration. This will provide the agility needed to deliver services in a new era of speed and governance on a global scale

Cloud Infrastructure

Cloud Infrastructure

Transform operations to respond to changing market forces faster and deliver customer value more effectively—all while containing costs to be more competitive.

Application Development and Modernization

Application Development and Modernization

Maximize the existing business application’s potential through rationalization and modernization solutions. In essence, “changing the wheel while the car is moving."