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Towards a 5G consumer future

This report uncovers six calls to action from consumers which operators must act on, to drive consumer satisfaction and monetize mobile broadband for a 5G future.

10 Hot Consumer Trends 2018

The 10 Hot Consumer trends 2018 report points to a paradigm shift as consumers expect digital technology to increasingly operate on human terms. Body language, facial expression and intonation will augment voice and touch to control consumer interaction with tech devices, easing adaption in an ever-increasing pace of technological change.

Gender equality and empowerment of women through ICT

What is the relationship between ICT and women’s empowerment? See insights on gender parity in ICT and understand the existing digital gender gap.

Teens, video and online friendships

For today’s teens, it’s possible to have thousands of "friends" on social media. See how friendship groups are structured and interact online.

10 hot consumer trends for 2017

Taking a look into the future, Ericsson ConsumerLab presents the sixth edition of its annual trend report.

The evolving role of TV and media

Consumers' relationship with how they view content is changing. Ericsson's ConsumerLab's TV and Media 2016 report analyzes insights from 24 countries to understand shifting habits.

Experience shapes mobile customer loyalty

The effects of connectivity experience on smartphone users’ loyalty to their mobile operator.

The wearable future

Consumer views on wearables beyond health and wellness.

Ericsson ConsumerLab - China

The one-click ideal report examines the omnichannel consumer experience.

Ericsson ConsumerLab - USA

The one-click ideal report examines the omnichannel consumer experience.

Study shows effect of apps and internet on consumption

Ericsson ConsumerLab explores how the increasing use of the internet and mobile apps is changing user behavior.

10 hot consumer trends for 2016

Ericsson ConsumerLab has identified some of the most important consumer trends for 2016 and beyond.