For operators, a digital telco approach represents a new business and operating model for creating digital services and responding to consumer demands. This model provides the agility required to manage the entire digital ecosystem. However, the model also calls for an ICT transformation of both the front end and back end of an operator’s business.

Successful ICT transformation requires an agile and structured methodology. Here, operators can benefit from implementing industry-standard Enterprise Architecture (EA) principles.

EA is a practice that bridges the gap between business, IT and networks. It allows an organization to see itself in terms of a holistic view of its components, and can be used to identify and analyze the key dimensions that are needed to provide a solution. As a result, EA is relevant to the development of the whole enterprise – from business strategy, models and processes, to information systems and technical infrastructure.

Operators should apply EA principles to steer decision-making toward the evolution of the future state architecture. They should establish an EA practice as a central planning capability, and as an ongoing program with a solid foundation and tool to support it.

How to bridge the gap between business, IT and networks – applying Enterprise Architecture principles to ICT transformation