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With traditional telecom services revenue declining, staying profitable, competitive and relevant means big changes for many service providers. Digital transformation – the kind that leads to fast creation of engaging customer experiences – is essential. And there’s no time to lose.

While 5G can dramatically boost the incremental revenue potential of service providers, it can only do so if service providers are ready to adopt new business and revenue models as well as a customer-centric digital operating model, leaving behind traditional operating models and rigid IT (OSS/BSS) legacy systems.

Five principles for digital era platforms

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Ericsson digital transformation experts help service providers gain an optimal competitive position by focusing on three essential elements:

Operate with digital agility

Disentangle rigid, tightly knit legacy IT landscapes to create a programmable and automated platform that enables agile and speedy business operations.

Capture digital services opportunities

Monetize the value that 5G and network slicing can create. Embrace a digital operating model with the most agile and Industrialized IT platform on the market.

Create engaging customer experiences

Put customers first to ensure an exceptional omnichannel experience that is convenient, relevant and reliable across all devices, locations, and customer touch points.

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Kickstart your digital transformation with our high level Digital Maturity Assessment.

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We at Ericsson are very proud to have contributed to two of the winning submissions at the TM Forum Excellence Awards.

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The Age of Digital Transformation

Follow these six principles to become a powerful digital enterprise.

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