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Expert Analytics

What use is big data if it doesn’t lead to big insights?

Unlock the value of telco data analytics

Take quick action from real-time customer experience and behavior analytics with this multi-vendor, cross-domain big data analytics solution designed for telecom.

  • Predict, prioritize and resolve customer issues
  • Automate actions that increase loyalty, ARPU and NPS
  • Tailor an experience for every customer
  • Break down data silos to get deeper insights
Download a solution brief
T-Mobile US drives customer experience to a new level

Partners with Ericsson to improve quality for VoLTE, mobile broadband and other advanced services.

Webinar: Operator Innovations through analytics

Learn how companies are benefiting from new insights in network planning and engineering, network operations, customer care, and product management.

Join the webinar

Get big data insights out of the lab and into everyday operations

Ericsson Expert Analytics is a powerful data mining toolkit that lets operators capture not just data, but real consumer insights to help deliver the services that drive growth. This telco data analytics solution supplies insights into customer experience and behavior that can drive decisions (and automate actions) across marketing, customer care, operations and planning.

Use Cases. Let productized use cases break down data silos and leverage cross-domain, end-to-end data sources from any vendor's network nodes or systems. A robust SDK and APIs create a flexible platform to support new, custom applications and use
cases.

Real-time, near-network correlation. Get actionable insights about customer symptoms, root causes and next best actions with our real time, near-network correlation, coupled with our unique, proven and patented algorithms, data models and business rules.

Patented Service Level Index (SLI). Measure subjective customer satisfaction and predict Net Promotor Score (NPS) for every customer.

Advanced traffic analysis. Get proactive assurance for encrypted traffic that would otherwise be difficult to understand.

Your telco data analytics partner worldwide

Ericsson Expert Analytics eliminates the hurdles that operators face, aiming for swift actions with maximum financial impact. VoLTE & 5G Ready, it provides an unparalleled opportunity to understand the quality and causes of each customer experience.

Choose Ericsson Expert Analytics as your telco data analytics solution if you want to:

Reduce churn and increase ARPU. Combine customer satisfaction with customer behavior insights from machine intelligence to target retention and upsell offers.

Gain customer experience insights. Automatically identify customer experience symptoms, root causes and next best actions, resulting in reduced handling time, fewer escalations, and fewer rebounds.

Enhance customer satisfaction insights. Apply our patented algorithm to measure subjective customer satisfaction and predict net promoter score, for every customer.

Drive better decisions and automated actions. Get actionable insights out of the box with productized use cases.

Improve customer experience

Mobile operator EE selects Expert Analytics to improve customer experience.

Next steps

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Download the solution brief

Read more about Expert Analytics.

Watch the overview video

See how to unlock the value of telco data analytics.

Get started today – Ericsson Expert Analytics

Take quick action from real-time customer experience and behavior analytics

Try our software