Support

    Ericsson Support combines technology leadership with a unique mix of global and local expertise to enable operators to meet their business objectives.  

    Offering Summary

    The key to a successful network operation is providing high-quality services to users in an efficient manner. Ericsson Support helps operators make it happen.

    Ericsson’s broad portfolio of support services delivers network availability, stability, operational efficiency and service continuity.

    The foundation of Ericsson’s support offering is the Secure Support service. This package can be complemented with value-added Ericsson services such as Assure, Preemptive Support, Software Update Management, Special Event Support and Extend in order to respond to different operator needs.

     

    Services

    Secure Support

    Backed by its global scale and proven expertise in telecom services, Ericsson’s Secure Support services help operators maximize network quality.

    Assure Support

    Ericsson’s Assure Support service provides on-site assistance to operators introducing new technologies or solutions. Ericsson's support experts ensure superior service quality right from ...

    Extend Support

    Ericsson’s Extend Support services allow operators to prolong the life span of their network equipment and maximize return on investment whilst planning for network evolution.

    Preemptive Support

    Preemptive Support video

    Ericsson’s Preemptive Support service helps operators evolve network operations for better performance.