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Online threats go offline

Online threats go offline

The latest Ericsson ConsumerLab report explores the blurring of online and physical activities, how online activities can result in dangers in the physical world and how it relates to consumers’ perception of safety.

Traffic lights turning green

The self-driving future

Consumer views on letting go of the wheel and what’s next for autonomous cars.

Crowd taking photos with smartphones

10 hot consumer trends 2017

Taking a look into the future, Ericsson ConsumerLab presents the sixth edition of its annual trend report.

New York street

Public safety goes personal

Today’s citizens have high expectations of authorities and public safety agencies, and where these expectations are not being met they are increasingly using the internet and smartphones for their own personal safety. This Ericsson ConsumerLab report has investigated smartphone users’ views on public safety in five cities.

People watching a tablet

TV and media 2016

The evolving role of TV and media in consumers’ everyday lives.

A man, two children and a dog

Behavioral differences between families

The Ericsson ConsumerLab report Family Communication, based on studies carried out in the US, shows that all families differ from one another – from the way they communicate to how they create rules and spend time together.

Girl standing at a bus stop

Experience shapes mobile customer loyalty

Understanding the impact of connectivity experience on smartphone user’s loyalty to their operator.

Model on the catwalk

Wearable technology and the Internet of Things

Consumer views on wearables beyond health and wellness.

Woman sitting using tablet

The one-click ideal

Challenging expectations for operators on the digital customer journey.

A girl looking at mobile device

Mobile phones provide fast track to financial inclusion in Sub-Saharan Africa

Study of five countries in Sub-Saharan Africa reveals 63 percent of respondents are unbanked, and 52 percent use mobile money through agents.

People standing in a sunset

10 hot consumer trends for 2016

Ericsson ConsumerLab has identified some of the most important consumer trends for 2016 and beyond.