Improve the customer experience with Ericsson Order Care, an order management system for handling automated workflows and manual work activities across services, systems and groups.
As your offerings grow in number and complexity, service order management becomes more and more difficult. Disparate technologies, service elements and third-party requirements add complexity and make end-to-end workflow integration a challenge. It can lead to a lot of manual work, delay, and unmet customer commitments.
Ericsson Order Care can change all that. It combines service order management, work item handling, project management and fallout management support functions for processing customer and engineering orders or other workflows or tasks.
Ericsson Order Care is a centralized order management system that orchestrates order capture and processing by automating workflows and coordinating manual work activities across services, systems and groups.
Ericsson Order Care streamlines order management through negotiation, validation, decomposition, routing and status tracking. It handles multisite, multiservice order structures with configurable workflows, along with flexible policies to fulfill partial orders, escalate stalled orders and roll back failed or cancelled orders. It also provides updates to external systems to reflect real-time order status. Plus, its strong fallout management capabilities let you efficiently handle exceptions and notifications, so you’ll know quickly if and when customer requests can be fulfilled.
Key features include:
Ericsson Order Care is a proven service order management system that enables full control of automated and manual work items. It can help you increase operational speed by rapidly customizing workflows, business logic, and system interfaces. Consider Ericsson Order Care if you want to:
Ericsson Order Care Brochure [0.6 Mb]