As the device ecosystem is growing and the number of IT systems and applications is growing rapidly too, a number of challenges arise for players in the ecosystem. The massive growth of devices is driving up the cost for all parties and finding a way to keep cost under control is on top of everyones mind. The complexity of IT systems is also growing at a steady pace and the number of integration points with it. These factors, combined with a pressure on service providers and system vendors to reduce lead times for new systems and services are putting new demands on automation of processes and tools for securing the quality and stability of end user services and systems.
Ericsson sees three main drivers for high quality end user services.
The behaviour of the application is key to the user experience and is the "store front" of the end user service. The application has its properties, features and capabilities and application developers are keen to secure a correct and consistent behaviour of their apps across device platforms and operator networks.
Device manifacturers want to deliver devices to a multitude of networks and proved the best possible device experience across operator networks and for all application. Ericsson has a very strong and neutral position as device tester due to our independence in this market.
Network operators have a vested interest in securing that their network is optimal for the blend of devices their customer have and for the applications they use.
Ericsson is adressing all three aspects with its Testing and Quality Assurance portfolio.