Ericsson worldwide

Ericsson Preemptive Support

Ericsson’s Preemptive Support service helps operators evolve network operations for better performance.

Service Description

Telecom services and networks are evolving rapidly in order to cater for end-user demand. Network Operations are under constant pressure to deliver superior network performance with limited resources.


Increased business dynamics require a shift from reactive to proactive operational model. The key is to act ahead, precisely spot these issues that would eventually impact user experience among large volumes of alerts and prevent those from happening.

Preemptive Support

Ericsson Preemptive Support combines global experience with advanced data analytics capabilities. We provide actionable recommendations developed from our expertise and machine learning models which are fully aligned with operator business priorities. It aims to discover insights for operator business advantages.


We help operators continuously monitor the network, capture network behaviors, prioritize and analyze findings and preempt disturbances that would cause performance or service degradations.

Ericsson Preemptive Support is applicable to multi-technology and multi-vendor environment. It can be tailored to an operator’s specific needs and business objectives.


With the service, the operator will be in a better position to


• Reduce service impacting issues

• Prioritize O&M tasks

• Improve visibility of entire network status

• Stay on top of technology evolution


The result is avoidance of revenue loss, reduced churn and increased O&M efficiency. We’ve been able to prove the financial value by reducing the number of critical issues by up to 70%.  This helps operators to become more competitive, and to attract and retain more subscribers.


Entel Chile chose to call on Ericsson’s global experience to maintain a stable network environment and the loyalty of its customers. Link


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