As a leading BSS/OSS solution vendor and a managed services provider, we have the benefit of being able to offer both application and operational expertise to manage customers’ applications.
We provide a comprehensive set of Application Operations services (e.g. Service Management, Level 1 and 2 Service Assurance, Incident and Problem Management, Change Management, Operations Support, Service Resource Fulfilment, Optimization) for our Digital BSS and Automate Networks portfolios, which include:
We also manage applications of other vendors facilitating seamless management of a multi-vendor application environment. Our Managed Services framework allows local, regional and off-shore delivery. Our services are governed by Service Level Agreements with defined performance indicators, designed to demonstrate the performance of the services we provide to a customer.