Ericsson manages, monitors and maintains customers’ data centers and IT infrastructure. The services can be provided as fully managed-end-to-end services or they can cover only specific service elements selected by the customer. The services are provided with SLAs and KPIs as agreed with the customer.
The services are designed for any data center and IT infrastructure environment, including cloud. Services can be provided for multi-vendor environments and include the necessary tools, processes and organizational resources to support the full operations scope (e.g. ticketing, monitoring) and manage physical as well as virtual resource utilization in real time.
The operational practices are based on the ITIL v3 process framework and designed to ensure a streamlined and cost-efficient service management. Our experience of managing both telco and IT environments sets us apart from other service providers.